Last updated: March 12, 2025

This privacy policy sets out the commitments of Doctour regarding personal data protection, in accordance with European regulations (GDPR) and transparency requirements imposed by Google and Meta.

By accessing and using our website https://doctour.uk/, you accept the terms of this policy. Any changes will be posted on this page.

1. COLLECTION OF PERSONAL DATA

We collect personal information about you in the following cases:

• The data is stored on secure servers located in France, hosted by LWS.
• When you fill out a contact or quote request form.
• When you subscribe to our newsletter or agree to receive promotional offers.
• When you browse our site, via cookies and analytical tools (Google Analytics, Meta Pixel).

Data collected

Information collected may include:

• Last name, first name, email, phone number.
• Medical information necessary to evaluate a procedure (only after your explicit consent).
• IP address and browsing information.

Purpose of collection

We use this data to: ✅ Respond to your inquiries and quotes. ✅ Send you offers and news (with your prior consent). ✅ Improve user experience through navigation analytics. ✅ Comply with our legal obligations and ensure data security.

2. DATA PROTECTION AND RETENTION

We are committed to ensuring the security of your information by implementing appropriate technical and organizational measures:

• Secure hosting of the site.
• Encryption of sensitive data.
• Restricted access to medical information.

Your data is kept for a maximum of 3 years after the last interaction, unless otherwise required by law. Data shared with our medical partners is kept for a maximum of 12 months. after the last interaction, unless otherwise required by law.

You have the right to request the deletion of your data at any time by contacting us at [email protected].

3. SHARING DATA WITH THIRD PARTIES

We do not share any personal data with third parties, except in the following cases:

• Data shared with our doctors and partner clinics is kept for a maximum of 12 months after the last interaction, unless otherwise required by law.
• Sharing with our physician and clinic partners, only after your explicit consent.
• Sharing with technical service providers (hosting, analytical tools) ensuring GDPR-compliant processing.

Your data is never sold for commercial purposes.

4. YOUR RIGHTS UNDER GDPR

You have the following rights to your personal data:

• Right of access: You can request a copy of the information we hold about you.
• Right of rectification: You can ask us to correct inaccurate data.
• Right to erasure: You can request the erasure of your personal data.
• Right to object: You can object to the use of your data for marketing communications.
• Right to portability: You can retrieve your data in a structured format.

📩 To exercise these rights, please contact us at: [email protected]

5. Cookies and tracking technologies

We use cookies to improve your experience on our site and analyze traffic. Cookies allow: ✅ Remember your display preferences. ✅ Analyze traffic and optimize our content. ✅ Provide you with personalized ads via Google Ads and Meta (Facebook, Instagram).

Cookie management

A consent banner allows you to accept or reject cookies on your first visit. You can also change this later in the site’s privacy settings. You can also:

• Set your browser to block cookies.
• Change your preferences at any time via the site settings.

6. USE OF RE-TARGETING AND PERSONALIZED ADVERTISING

We use re-targeting technologies (targeted ads) via Google Ads and Meta Ads. This means that:

• We may display our ads on other sites based on your previous visits to https://doctour.uk/.
• This data remains anonymous and does not allow you to be personally identified.
• You can disable these targeted advertisements via the privacy settings of Google and Meta.

7. USE OF GOOGLE ANALYTICS

This website uses Google Analytics with the IP address anonymization option enabled to ensure compliance with the GDPR., a web traffic analysis service provided by Google. Google Analytics uses cookies to analyze how you use our site.

📌 Opt-out options: You can prevent Google Analytics from collecting your data by installing the opt-out module available here: Google Opt-Out.

8. LINKS TO OTHER WEBSITES

Our site may contain links to third-party sites. We cannot be held responsible for their privacy practices. We recommend that you read their privacy policies before providing them with your information.

9. CONTACT AND COMPLAINTS

📩 If you have any questions regarding the confidentiality of your data, please contact us at: [email protected]

If you believe that your rights have not been respected, you can file a complaint with the CNIL (National Commission of Information Technology and Freedoms): www.cnil.fr.